Please follow the following check up list:
 
  • If you have had installed our software previously, please uninstall and install again
  • Make sure that you have used the latest installer available. If not then you may re-download software from
    download page or account page
  • Remove all CD's, floppy or ZIP disk from drives you might have inserted. Try to run software again.
  • If you see an error message saying that some component is not registered a file is missing... then please see this
     instruction page to solve the problem.

If a problem is still not solved, please contact us by use the following form below:

  Contact information:    

  Your Name:  
  E-mail address:  

  Information about software:

  Software name:  
  Software version   Please see About window.
  Operating system:  
  Startup screen:  Select if you see the software startup splash screen
  Program window:  Select if you are able to see main program window

  Message to us:
 

  Any error message:
 
     
   Setup Log File:
   Paste here software installation log file
 

 

Thank you for contacting us and being patient. We will contact you as soon as possible.