Welcome to Sprintbit Software Support & Help Center

Upgrade Policy

At Sprintbit Software, we are committed to providing our customers with the most reliable, secure, and efficient software solutions. 
As part of our dedication to continuous improvement and customer satisfaction, we have developed the following upgrade policy:

We release regular updates to our software products to address bugs, enhance performance, and introduce new features. 

Free Minor Version Upgrades: 
Customers who have purchased a license for our software are entitled to free minor version upgrades. Minor version upgrades include bug fixes, performance improvements, and minor feature enhancements. These upgrades are provided to customers automatically through our update mechanism.

Major Version Upgrades: 
Major version upgrades may introduce significant new features or architectural changes to our software products. 
Customers who have purchased a license for a previous version are eligible for discounted pricing on major version upgrades. 
The discount amount and upgrade pricing will be communicated to customers prior to the release of the new version.

Compatibility Guarantee: 
We are committed to ensuring compatibility between different versions of our software products. However, in rare cases, major version upgrades may require changes to system requirements or data formats. We will provide detailed documentation and assistance to help customers migrate to the new version seamlessly.

Notification and Communication: 
We will notify customers in advance of any planned upgrades or changes to our software products. This includes announcements through email, our website, and other communication channels. We encourage customers to subscribe to our mailing list or follow our social media channels to stay informed about upcoming upgrades and new releases.

Feedback and Suggestions: 
We value feedback from our customers and actively incorporate user suggestions and feature requests into our upgrade roadmap. 
Customers are encouraged to submit feedback through our support portal and we will consider all feedback when planning future upgrades to our software products.

By adhering to this upgrade policy, we aim to provide our customers with the best possible user experience and ensure that they always have access to the latest innovations and improvements in our software solutions.

This upgrade policy is subject to change at the discretion of Sprintbit Software.